Frequently Asked Questions

What methods of payment do you accept?

We accept Paypal, Visa, Mastercard, American Express, Discover, bank transfers, and eChecks. We also accept personal checks and money orders (with a 10-day hold for the check or money order to clear).

What kind of guarantee do you offer?

We strive for 100% customer satisfaction, and therefore, we will do whatever we can, within reason and ability, to make sure you are completely satisfied.

What kind of warranties do you offer?

Most products carry a conditional warranty from the manufacturer. The warranty for each product is located at the bottom of each product page.

Do you collect sales tax?

As required by law, we collect 6.75% sales tax from orders shipped to North Carolina, where we are located.

What happens if I change my mind and cancel my order?

If an order is placed and then canceled before the items have been shipped, there will be a 6% processing fee deducted from your refund to cover the cost of credit card processing.

Where will my order ship from?

In many cases, your order will ship directly from the manufacturer. Email us if you want to know where the manufacturer is located.

How long will it take to receive my order?

Most items will ship within 2 business days of order. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time. You will receive notification when you item or items have been shipped, as well as which carrier and tracking information.

What do I do if my shipment is damaged?

Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

What should I do if my item is defective or the wrong item?

If a product appears to have a manufacture’s defect, email us for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

How do I maximize the life of my new Blue Ridge Chair?

All Blue Ridge Chair Works products are designed for frequent and normal use outdoors or for recreation. To prevent premature weathering or deterioration, we recommend storage indoors in between use. All chairs and tables may be periodically cleaned with mild soap, a soft brush and air dried. If prolonged exposure to humidity causes some discoloration from mildew; clean with a mild bleach solution and a soft brush, then rinse and air dry.

As use and surface conditions dictate, the beautiful oil finish can be easily restored by lightly sanding any scratches with fine sandpaper and wiping on a thin coat of any oil finish.

Following this simple care, Blue Ridge Chair Works furniture should give many years of comfort and service.