Shipping Time: Most items will ship within 2 business days of order, but may take as long as 5 days. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time. You will receive notification when you item or items have been shipped, as well as the name of the carrier and tracking information.

Shipping Methods: Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers.

Damaged Shipments: Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers Defects: If a product appears to have a manufacture’s defect, email us for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

Return Merchandise Policy: Permission for any return merchandise must be secured from our return department. You have 30 days from the ship date to receive refunds. You must email the refund request to support@foldingchairsandmore.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.

If you received a different product than initially purchased, the item must be returned with the following:

·  All original contents (product, manuals, instructions, etc.).

·  Original packaging.

·  Original invoice or receipt.

Once a return is authorized by our return department you should:

1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.

Restocking Fees: Merchandise returns due to anything other than product defects or an error on our part, will result in a restocking fee plus the cost of shipping and return shipping.  We offer free shipping but it is not really free, so in case of such returns, the cost of shipping your items will be deducted from you original purchase price. In other words, you will be refunded the original price of the merchandise minus the restocking fee, our shipping cost to you and you are responsible for the return shipping costs. The restocking fees are different for each manufacturer and are as follows:

Flash Furniture: 40% restocking fee

Ergo Lounger: 20% restocking fee

So, please double check the colors, sizes, materials, and  styles before ordering.  If you have any questions, feel free to contact us.

Canceled Orders: If an order is placed and then canceled before the items have been shipped, there will be a 6% processing fee deducted from your refund  to cover the cost of credit card processing.